A safety net Against the rising tide of delivery issues

Growth of ecommerce has also seen a surge in packages being damaged, lost or stolen throughout the shipping process.

According to recent research, more than 50 per cent of online shoppers have experienced this issue in the past two years.

For buyers, this often creates significant angst and frustration, spending hours on the phone trying to get a resolution, with almost 10 per cent giving up altogether.

For retailers, it costs precious time and resources to manage inquiries from unhappy customers. Even though delivery issues are usually not their fault, retailers often end up footing the bill and losing money on sales in order to keep their customers happy.

Ship-Safely gives online shoppers the option to select low-cost Shipping Protection at the checkout, with the knowledge that they will be able to easily get a damaged, lost or stolen product replaced quickly.

By filling out a simple online claim form and providing basic supporting evidence - such as images of damaged items, tracking information, or a police report for lost or stolen goods - Ship-Safely will place a replacement order within 48 hours, once approved.

For retailers, Ship-Safely will work with your customers to resolve damaged, lost or stolen deliveries, and, once a claim is approved, will cover the cost for replacing such orders. What’s more, it’s free to add the Ship-Safely Shipping Protection app to your online cart across all ecommerce platforms, including your own customised solution.

Ship-Safely doesn’t charge a deductible or an excess, and our premiums start at a fraction of the cart value - see rates information below - ensuring everyone, no matter the value of the purchase, can access Shipping Protection.